Cancellation & Rescheduling Policy
Current booking-change rules while online deposits and checkout remain pending.
This starter template is not legal advice and should be reviewed by a qualified California attorney before the public website launches.
1. Appointment status
A submitted request is pending until Kash confirms the date, arrival window, scope and estimated price. Same-day requests require at least three hours’ notice and explicit approval.
2. Customer changes
Please provide at least 24 hours’ notice when cancelling or rescheduling. Use the private booking link or call/text KASH. Changes are not final until confirmed.
3. Current fees
Online checkout and deposits are not active. No cancellation fee or deposit forfeiture will be charged unless the amount and refund terms are clearly disclosed and accepted before payment.
4. Weather, access and safety
KASH may reschedule for unsafe weather, travel disruption, equipment failure, unsuitable work conditions or lack of lawful access. If the customer does not provide the agreed access or safe location, the appointment may need to be rescheduled.
5. Future deposits
Before deposits are enabled, this policy must be updated to state the deposit amount, refundability, cancellation window, no-show treatment and exceptions. The checkout screen must show those terms before payment.